FAQ

UzaSale currently offers the following channels to contact support:

1. Chat

   Chat is the fastest way to get a response from UzaSale and we can resolve most questions with a quick conversation.

   To start a chat with one of our support agents from UzaSale portal:

   1. Click Click Contact Us
   2. Click Fill in the details
   3. Type a text of your request/question

   Note: To better assist you with any troubleshooting, it's important for us to know as many details of the issue as possible.

2. Email

   For questions that are not urgent, we recommend submitting an email via [email protected]

   *Grab a screenshot of your issue

   Attaching relevant screenshots to any support requests allows UzaSale support to solve your problem faster. Always be prepared to include or have screenshots ready that show your issue clearly.

Do you provide phone support?

UzaSale has found that we are able to assist customers in a more efficient manner through chat and email. These methods for support also help us keep detailed records about your request.

Post your ads on UzaSale effortlessly by following the steps below:

1. Sign in to your profile on UzaSale;
2. Click on the button "CLICK TO SALE" or just click here
3. Complete all the information. Choose a proper category, upload the photos of your item, and write a clear title with a detailed description of what you're selling. After that, enter a fair price, check if the price is negotiable, and double-check the information you've entered;

If everything looks fine, select a package, select payment method, follow prompts for payment, then click on the "Pay" button. As soon as you're done with all these steps, and the payment has been received, your ad goes live, and you will receive a notification. If there's something wrong, we will also notify you and we'll specify all the edits you should make.

That's all you need to do! Welcome to our UzaSale Family and enjoy Biashara Kiganjani!

P.S. We also suggest you watch a short video guide for a better understanding (link to YouTube tutorial video)

If you see something suspicious on UzaSale, please let us know about it by following the steps below:

1. Click on "Report abuse"
2. Select the reason for your suspicion:
3. Type in your message with all the details that can help us understand the case better and click on the "Submit" button.

Our Support Managers will consider your request shortly. If your report proves that we've faced a scam case, we will block such a seller immediately.

Thanks to your caution, the UzaSale portal will be more secure for millions of users. Safety first!

To fully enjoy shopping on UzaSale, follow this simple guide:

1. Search for the item

   Use a search panel with filters and find what you need. We have a lot of adverts, so you can choose exactly what you are looking for.

2. Contact a seller

   You may use chat on UzaSale, WhatsApp, text message or call them via phone. Discuss all the details, negotiate about the price.

3. Take your item or order a delivery

   We check our sellers carefully, but it's always better to check twice, right? Meet with the seller in a public place and be sure to pay only after you get the item.

4. Leave your feedback about the seller

   Feel free to share your experience: write your feedback on the seller's page. The feature of leaving feedback becomes available if you have had any interaction with the seller. After you made or didn't make a deal, share your experience, click on the button "Leave feedback". You can find it on the advert page or on the seller's profile. Other buyers will thank you one day.

P.S. We also suggest you watch a short video guide for a better understanding (link to YouTube tutorial video)

An online marketplace is a place where people buy from people. It’s like a local market, but with one difference: you can buy and sell online without even leaving a room. More than that, here you can also find a job or order services from Tanzanians that are close to you.

Basically, whatever you need is here. Our motto is, Biashara Kiganjani! Just type it in search :)

No, as we are not a shop. UzaSale is the marketplace — here you can sell your stuff, buy goods from real people, find a job or services you need. Any deal you make, you make with people. And we exist just to help you find each other.

When you face such a situation, we recommend:

1. First check if the payment has gone through and you have received the related confirmation from the mobile money provider. If the payment has been received, refresh the page and your advert will appear. Once this is done, it will appear in search results within a few hours.
2. Check your inbox. You will receive a notification of any issues that need to be addressed.

Important! If you make some changes to your advert, it will go for review again. It won't be shown in search results while we're checking it.

To check the statuses of all your ads or make edits to them, sign in to your UzaSale account and click on "My Listings".

If you want to sell as a pro, follow the following tips:

1. Pay attention to details

   Take relevant pictures of your goods, write a clear, detailed description, and fill out all the fields in your profile. These will help your customers learn more about you and your product.

2. Make your advert as risk-free as possible

   Remember that people are afraid of sending prepayments, so we strongly recommend not to request them. Find a way to collaborate with delivery services that allow buyers to pay after they inspect the product and make sure it's what they want.

3. Stay in touch

   Don't make potential buyers wait for your replies too long. Instead, be online and responsive.

4. Pay attention to your rating

   Feel free to ask your customers to leave feedback about their experience with you — the more positive reviews you have, the higher your chances of attracting more buyers.

1. Add a precise title for each listing;
2. Make sure you add a brief and clear description without any false information;
3. Every listing should contain unique images taken by you without any contact information or watermarks;
4. Make sure you choose an appropriate category Be attentive to selecting categories for jobs and CVs. Employers should choose 'Jobs" category for posting vacancies, while job seekers should choose 'Seeking Work CVs". If you mention the wrong category, we may reject your ad;
5. The prices of your items must correspond to the actual prices of similar products;
6. Indicate correct contact details so that your potential customers can reach you easily. Try to respond to all the incoming calls or call back your customers once it's possible;
7. All items and products must be legally permitted (you can check the list of prohibited items mentioned in point 10 below)
8. Publish all items for sale separately. There is a rule: “1 ad = 1 item”;
9. Create different adverts. If the ads are identical, we consider them duplicates and may reject them.

Users shall comply with all applicable laws, the Terms of Use and all posted Platform rules and policies.

Here is a non-exhaustive list of goods and services promotion of which is prohibited on UzaSale in Tanzania:

1. Narcotics, steroids, and any drugs or medications that require a prescription from a licensed medical specialist
2. Weapons
3. Restricted military/police items
4. Human organs
5. Illegal/pirated copies
6. Stolen property
7. Code grabbing and lock picking devices
8. Electronic equipment prohibited by the law
9. Sexually oriented services
10. Loans, money transactions, Bitcoin
11. Multi-level marketing, pyramid, and matrix programs
12. Network marketing and “Home Base Business” jobs
13. Products (goods or services) prohibited to sell by the law, in particular:
• Food, processed food, water, soft drinks, spirit drinks, medical devices, drugs, drug products, cosmetics, chemicals, agrochemicals, pesticides, veterinary drugs, or other goods if they have not been registered with the National Agency for Food & Drug Administration and Control(the “NAFDAC”) or other relevant authority of Tanzania;
• Any goods, sale, distribution, or advertising of which is banned or restricted by the NAFDAC or any other relevant authority of Tanzania;
• Any goods, sale, distribution, or advertising of which is prohibited by applicable legislation of Tanzania;
• Any goods that do not comply with standards and quality requirements imposed on such goods by applicable legislation of Tanzania;
• Any goods that are represented on the label or described as a treatment, preventative, or cure for diseases, disorders, or abnormal physical states specified by applicable legislation of Tanzania.
14. Trophies and wildlife specimens (including but not limited to ivory artifacts and pangolin parts) in relation to which trade is prohibited by applicable legislation.

If you have noticed any adverts promoting prohibited items, please report them. If you're unsure on how to do that, find answers here;